How to Access Infiniti Digital Service Records (UK)
The Infiniti digital record system
Infiniti's market exit left owners without a franchised network, so recent history is scattered across Nissan dealers and independents. The MOT record and an aggregated report are the practical evidence.
Infiniti keeps its maintenance record in the manufacturer/dealer system. Whether a paper book is issued depends on the model and year.
Route 1: The owner portal
Infiniti withdrew from the UK and Western Europe, so there is no active UK owner portal for these cars.
Route 2: Through a dealer
With the Infiniti network closed in the UK, servicing typically moved to Nissan dealers or independents. Records may sit under legacy Infiniti systems.
- Prints for the owner: unconfirmed
- Prints for a prospective buyer: at the dealer's discretion (unconfirmed)
- Typical charge: Unconfirmed
Bring the V5C and photo ID if you’re the owner. See the V5C guidance on GOV.UK. Know a real charge for Infiniti? Help us verify it.
Route 3: Independent garages & SERMI
Not meaningfully applicable — the UK franchised network has closed.
Nissan technical channels may cover shared components; most cars are now independently maintained.
Background: the SERMI scheme (sermi.eu) and our plain-English SERMI guide.
Route 4: An instant report
If you don’t own the car yet — you’re buying used — or you simply want the record without a dealer visit, an aggregated report pulls the franchised-network data against the VIN and returns it in one place. It’s the most direct route when account access isn’t available. You can see the aggregated Infiniti report option.
Known quirks & gaps
- Infiniti's UK exit (around 2019) is the defining fact — no active dealers means fragmented records.
- Q30/QX30 shared engineering with Mercedes, complicating parts and servicing.
- MOT history is often the most reliable trail for these cars now.
Frequently asked questions
Does Infiniti still issue a paper service book?
Whether a paper book was issued for a given Infiniti depends on the model and year; we haven't confirmed this across the range. Either way, the authoritative record is the digital one held against the VIN.
Can I see a Infiniti's service history before buying it?
Because there's no active UK Infiniti owner portal, a buyer can't view the history online. Ask the seller for paperwork, check the MOT history, and use an aggregated report to pull together what records exist.
How much do Infiniti dealers charge to print service records?
Infiniti dealers don't publish a standard charge for printing service records — some do it free as a goodwill gesture, others apply an admin fee, and buyer (non-owner) requests are at each dealer's discretion. We're collecting first-hand figures; if you have one, we'd like to hear it.
Is there a Infiniti app that shows service history?
Infiniti doesn't offer an active UK owner portal for viewing service records, so there's no app to check the history in.
Can an independent garage access my Infiniti service history?
Not really — independent garages can buy technical and repair information to work on your car, but they generally can't read your full franchised Infiniti service history. SERMI, which is sometimes mentioned here, governs access to security-related data (keys and immobilisers), not the maintenance record.