How to Access BYD Digital Service Records (UK)
The BYD digital record system
Every BYD in the UK is young enough to have a complete digital record, which makes verification simpler than for almost any other brand here. The complication is network churn rather than record gaps: the retail estate has grown from nothing to over 125 sites since 2023, so where a car was serviced may no longer be where you'd take it now.
The record itself is kept as BYD digital service record. Whether a paper book is issued depends on the model and year.
Route 1: The owner portal
If you own the car, the BYD app account is the first place to look.
- Download the BYD app and create an account.
- Add the vehicle by VIN and verify ownership.
- View vehicle status and service information.
- Ask your BYD retail partner to confirm the service record by VIN.
BYD arrived in the UK in 2023 and has built out its retail network unusually fast — past 100 sites within about two and a half years, and beyond 125 since.
Route 2: Through a dealer
BYD sells via retail partners in the UK; records are retrieved by VIN through those partners. Coverage has expanded quickly, and most of the country is now within a short drive of a site.
- Prints for the owner: yes, on request by VIN
- Prints for a prospective buyer: at the dealer's discretion (unconfirmed)
- Typical charge: Unconfirmed
Bring the V5C and photo ID if you’re the owner. See the V5C guidance on GOV.UK. Know a real charge for BYD? Help us verify it.
Route 3: Independent garages & SERMI
As a recent entrant, independent-access arrangements are still developing; SERMI concerns security data, not the service record.
Independent servicing for BYD EVs remains limited relative to established brands, though the franchised network has grown quickly.
Background: the SERMI scheme (sermi.eu) and our plain-English SERMI guide.
Route 4: An instant report
If you don’t own the car yet — you’re buying used — or you simply want the record without a dealer visit, an aggregated report pulls the franchised-network data against the VIN and returns it in one place. It’s the most direct route when account access isn’t available. You can get the BYD report without a dealer visit via FindServiceHistory's instant report.
Known quirks & gaps
- BYD only arrived here in 2023, so every UK car has a short, fully digital history — there is no paper era to chase.
- The network went from nothing to more than 125 sites in under three years, so early cars may have been serviced somewhere that has since changed hands or been superseded.
- As EVs, cars follow a battery-and-software service pattern.
Frequently asked questions
Does BYD still issue a paper service book?
Whether a paper book was issued for a given BYD depends on the model and year; we haven't confirmed this across the range. Either way, the authoritative record is the digital one held against the VIN.
Can I see a BYD's service history before buying it?
BYD's owner tools are tied to the registered owner's account, so as a prospective buyer you generally can't log in and view the history yourself. The practical options are to have the seller show you the record, ask a dealer to confirm it by VIN, or use an aggregated report that pulls the franchised-network data directly.
How much do BYD dealers charge to print service records?
BYD dealers don't publish a standard charge for printing service records — some do it free as a goodwill gesture, others apply an admin fee, and buyer (non-owner) requests are at each dealer's discretion. We're collecting first-hand figures; if you have one, we'd like to hear it.
Does the BYD app app show full service history?
How much completed history BYD app shows varies by model and connectivity; treat it as a starting point and confirm the full record via a BYD dealer or an aggregated report.
Can an independent garage access my BYD service history?
Not really — independent garages can buy technical and repair information to work on your car, but they generally can't read your full franchised BYD service history. SERMI, which is sometimes mentioned here, went live in the UK on 1 April 2026, but it governs access to security-related data (keys and immobilisers), not the maintenance record.