How to Access BYD Digital Service Records (UK)
The BYD digital record system
BYD's recent UK arrival means histories are short and digital, but the partner-based network is still bedding in. Confirm the nearest service point and use an aggregated report to see the record whole.
The record itself is kept as BYD digital service record. Whether a paper book is issued depends on the model and year.
Route 1: The owner portal
If you own the car, the BYD app account is the first place to look.
- Download the BYD app and create an account.
- Add the vehicle by VIN and verify ownership.
- View vehicle status and service information.
- Ask your BYD retail partner to confirm the service record by VIN.
BYD entered the UK in 2023 through retail partners, so the network and records are still maturing.
Route 2: Through a dealer
BYD sells via retail partners in the UK; records are retrieved by VIN through those partners. Coverage is expanding quickly.
- Prints for the owner: yes, on request by VIN
- Prints for a prospective buyer: at the dealer's discretion (unconfirmed)
- Typical charge: Unconfirmed
Bring the V5C and photo ID if you’re the owner. See the V5C guidance on GOV.UK. Know a real charge for BYD? Help us verify it.
Route 3: Independent garages & SERMI
As a new entrant, independent-access arrangements are still developing; SERMI concerns security data, not the service record.
Independent servicing for BYD EVs is limited so far given the brand's recent arrival.
Background: the SERMI scheme (sermi.eu) and our plain-English SERMI guide.
Route 4: An instant report
If you don’t own the car yet — you’re buying used — or you simply want the record without a dealer visit, an aggregated report pulls the franchised-network data against the VIN and returns it in one place. It’s the most direct route when account access isn’t available. You can get the BYD report without a dealer visit via FindServiceHistory's instant report.
Known quirks & gaps
- BYD is very new to the UK (2023), so almost all cars have short, fully digital histories.
- As EVs, cars follow a battery-and-software service pattern.
- The retail-partner model means service points vary by region.
Frequently asked questions
Does BYD still issue a paper service book?
Whether a paper book was issued for a given BYD depends on the model and year; we haven't confirmed this across the range. Either way, the authoritative record is the digital one held against the VIN.
Can I see a BYD's service history before buying it?
BYD's owner tools are tied to the registered owner's account, so as a prospective buyer you generally can't log in and view the history yourself. The practical options are to have the seller show you the record, ask a dealer to confirm it by VIN, or use an aggregated report that pulls the franchised-network data directly.
How much do BYD dealers charge to print service records?
BYD dealers don't publish a standard charge for printing service records — some do it free as a goodwill gesture, others apply an admin fee, and buyer (non-owner) requests are at each dealer's discretion. We're collecting first-hand figures; if you have one, we'd like to hear it.
Does the BYD app app show full service history?
How much completed history BYD app shows varies by model and connectivity; treat it as a starting point and confirm the full record via a BYD dealer or an aggregated report.
Can an independent garage access my BYD service history?
Not really — independent garages can buy technical and repair information to work on your car, but they generally can't read your full franchised BYD service history. SERMI, which is sometimes mentioned here, governs access to security-related data (keys and immobilisers), not the maintenance record.